Are you on iOS 13? If so, then we are aware of potential issues with location permissions related to iOS 13 and are working on a long term fix. In the meantime, you can either navigate to the phone Settings and grant “Always” location permission to the WeWork app, or just launch the WeWork app prior to using Mobile Keycards.
If you are not using iOS 13 and still having issues, we recommend you follow the following steps for troubleshooting:
Step 1: Ensure Bluetooth is On. Go to “Settings” > “Bluetooth” > slide the circle to the right so it turns green.
Step 2A - iOS: Toggle Bluetooth “off” then back “on” again in the “Settings app”
Step 2B - Android: Toggle airplane mode “on” then back “off” from the scroll-down menu
Step 3: If needed, Restart the WeWork app.
Step 4: Send Feedback. Open “WeWork” app > Click “Account” in the bottom menu > Click “Manage KeyCard” > Click “Having an Issue?” WeWork Security Team will get back to you!