What is WeWork’s mail and package handling policy?

WeWork offers complimentary mail and package handling and storage with most of our membership plans. (Details about each membership plan can be found here: https://www.wework.com/pricing).

Letters and packages are typically stored behind or near the front desk or Community bar and can be retrieved upon request. It’s up to the members to come by and pick up their mail and packages, but the Community team sends email notifications to alert members of package arrivals. We ask that members pick up all mail and packages at their earliest convenience to avoid mailroom overcrowding.

WeWork doesn’t currently offer support for outgoing mail and packages. Policies regarding outbound mail are handled on a building-by-building basis at the Community team’s discretion. If members want to send outgoing mail via USPS and that’s an option at their location, they should leave the mail properly addressed and stamped at the front desk for daily USPS collection.

If members want to ship a package, they should schedule a pick-up via their preferred courier service. If supported by the building, members can leave the properly addressed package at the front desk to give to the courier upon arrival.