Would WeWork ask members for their personal or financial information over the phone or via email?

In order to protect our members from being the victims of phishing campaigns and the potential release of private information, WeWork prohibits personnel from asking members for their personal or financial information over the phone or via email. Phishing is a form of a social engineering attack attempting to obtain sensitive information by posing as a trustworthy entity via email or phone call.

To help prevent our members from being exposed to these scams, we have compiled a list of ways to identify a fake email or phone call:

  • A phishing email may contain grammatical, spelling, or punctuation errors. WeWork’s external communication goes through strict quality assurance protocols before being delivered to our members. Therefore grammatical, spelling, or punctuation errors are highly unlikely from an authorized WeWork email.
  • A phishing email or phone call may include an urgent request for personal or financial information. WeWork will NEVER ask our members to provide their Social Security Number, passwords, or credit card number via email or over the phone.
  • A phishing email may ask our members to click on an embedded link. As a precaution, WeWork members should hold their mouse over masked links to reveal the actual web address before clicking through.

If you suspect that you have received a phishing or fraudulent email or phone call, please submit a support request.